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Singapore LNG selects Tieto for EC support services

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LNG Industry,

Singapore has been identified as having the potential to become an Asian LNG trading hub. This consensus, fuelled by the rising trade of LNG, has driven Singapore LNG Corporation (SLNG) to further enhance the efficiency of its business process system used in commercial operations.

SLNG has been utilising Tieto's Transport and Revenue modules of Energy Components (EC) to manage the hydrocarbon accounting for its entire LNG import value chain since 2012. EC takes care of business processes regarding the planning, unloading, inventory control, regasification, gas sales and gas delivery. SLNG is also interested in the support services Tieto offers for this business-critical system.

Tieto began by upgrading the EC version 10 to version 11. This was followed by implementing necessary enhancements to support the extended third-party access for the Singapore LNG market.

Tieto’s 24/7 service desk provides consolidated support for all EC related incidents and takes ownership of all tickets from submission to resolution, making users’ daily lives easier. The 24/7 support team will be available day and night to pick up issues first-hand.

Tieto will support SLNG from its centres of expertise in Europe and Asia. “The support is important for SLNG as it enables us to fulfil our obligations to our customers”, said Chong Nai Min, Director Information Technology of SLNG.

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